Six Advantages You'll Get From Omni-Channel Customer Service
Graham Newman, European Product Marketing Manager
Omni-Channel Customer Service is one of the latest buzz-phrases claiming to be an essential component of an ...
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Group Billing: When Premium Payments Are Late
James Hehir, Product Manager, FINEOS
One area that typifies the modern conundrum of marrying efficiency with good Customer Experience, (CX), is group ...
Read MoreWho's in Charge Here?
Graham Newman
Once upon a time, long ago and in a land far away, companies controlled their own marketing. All decisions about ...
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FINEOS Global Summit 2015 - Day One
Graham Newman
The first full day of the 9th Annual FINEOS Global Summit got underway yesterday with a fascinating keynote address ...
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Slow Learners or a Different Class?
Eoin Kirwan
In a thoughtful new article by Eoin, part of the ‘FINEOS Perspective’ series, he investigates the issues ...
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LIMRA Group and Worksite Benefits Conference
Michael Kelly
CEO, FINEOS A couple of weeks ago, I attended the LIMRA Employee Benefits conference in Baltimore with a FINEOS ...
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The New Insurance Model "Insurance as a H2H Experience"
By Steve Dorn, SVP Strategic Product Group, FINEOS In 1999 Bill Gates, former president of Microsoft wrote a book ...
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Slowing Down to Speed Up - I'm Glad I Missed that Flight
Michael Kelly
CEO, FINEOS In October 2011, when the world was still very much reeling from the effects of the Global Financial ...
Read MoreFault Lines
Eoin Kirwan, VP, Product Management, FINEOS In his 2011 paper “A Sea Change in Enterprise IT”*, Geoffrey Moore ...
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