Winning on Customer Service – Same Day Claims Payments
David Nicolai, SVP
The benefits of Same Day Pay can give you a strong differentiator with a service that all customers will ...
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Are Insurers Ready for the New Worker? The Future of Work and Benefits
Chuck Johnston, Chief Marketing Officer
As FINEOS continues to provide insurers with superior technology solutions that enable them to care for the people ...
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Boundary Conditions
Eoin Kirwan, VP Product Management
Being attracted to complexity, I naturally chose ‘Complex Analysis’ as a module in college (who could resist, ...
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Insurance in the Digital World - the truth is out there
Jonathan Boylan, Chief Technology Officer
Digital is with us Consumers today already use multiple channels of communication and switch freely between them in ...
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A welcome addition to choice in the cloud
Jonathan Boylan, Chief Technology Officer
Last week Microsoft announced the first technical preview of Azure Stack, the hybrid cloud platform which allows ...
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Emerging trends in health insurance
Graham Newman, European Product Marketing Manager
Health care is changing. It is moving from reactive to preventative driven by changes in attitudes and advances in ...
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Six Advantages You'll Get From Omni-Channel Customer Service
Graham Newman, European Product Marketing Manager
Omni-Channel Customer Service is one of the latest buzz-phrases claiming to be an essential component of an ...
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Chuck Johnston, Chief Marketing Officer
Can A New Class of Worker Unravel the Insurance Value Chain? ‘Customer’ is a complex topic for a software ...
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Group Billing: When Premium Payments Are Late
James Hehir, Product Manager, FINEOS
One area that typifies the modern conundrum of marrying efficiency with good Customer Experience, (CX), is group ...
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