Winning on Customer Service – Same Day Claims Payments
David Nicolai, SVP
The benefits of Same Day Pay can give you a strong differentiator with a service that all customers will ...
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Disability insurance should be more than just “pay check protection”!
Paul Barry, SVP Account Management
There is a growing realisation that restitution is better than just recompense in the world of disability claims. ...
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Are Insurers Ready for the New Worker? The Future of Work and Benefits
Chuck Johnston, Chief Marketing Officer
As FINEOS continues to provide insurers with superior technology solutions that enable them to care for the people ...
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For the Life, Accident and Health Industry - the Change We’ve Been Waiting for has Already Arrived
Michael Learned, Senior Product Manager
Group LA&H insurers have invested significantly to improve customer experience and accommodate the changing nature ...
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Boundary Conditions
Eoin Kirwan, VP Product Management
Being attracted to complexity, I naturally chose ‘Complex Analysis’ as a module in college (who could resist, ...
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Insurance in the Digital World - the truth is out there
Jonathan Boylan, Chief Technology Officer
Digital is with us Consumers today already use multiple channels of communication and switch freely between them in ...
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A welcome addition to choice in the cloud
Jonathan Boylan, Chief Technology Officer
Last week Microsoft announced the first technical preview of Azure Stack, the hybrid cloud platform which allows ...
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Six Advantages You'll Get From Omni-Channel Customer Service
Graham Newman, European Product Marketing Manager
Omni-Channel Customer Service is one of the latest buzz-phrases claiming to be an essential component of an ...
Read MoreWho is tomorrow's insurance customer?
Chuck Johnston, Chief Marketing Officer
Can A New Class of Worker Unravel the Insurance Value Chain? ‘Customer’ is a complex topic for a software ...
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