Overcoming Challenges in Managing Employee Absence
With over 146 Million US employees in the workforce and over 100 reasons for them to be out of work, employers and ...
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Core Insurance Systems and the Sunk Cost Fallacy
Michael Kelly, CEO
The result of sunk cost fallacy leads to multiple problems for group insurance carriers – budgets wasted, business ...
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You Can’t Out Automate Bad Data
Barry Duffy, FINEOS Product Manager
There’s an adage in the world of fitness and nutrition, ‘you can’t out train a bad diet’. Similarly, in the world ...
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Exceptional Work?
Eoin Kirwan, VP Product Management
Faced with limited choices in a high desert bookshop, I found myself reading about the US tax code. (Stay with ...
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The Year of the Platform: Mind the Gap but Look for the Edges
Chuck Johnston, Chief Marketing Officer
Designing a new insurance platform is an exciting challenge. Today, there are a number of great service ...
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Doomed to Repeat? Patterns in the Life Insurance Industry’s Long (& Peculiar) Relationship with Technology
Eoin Kirwan, VP Product Management
Turns out that life insurance industry’s relationship with information technology didn’t begin with computers. ...
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The Expanding Importance of the Chief Information Officer for Life, Accident and Health Insurers
Michael Kelly, CEO
The CIO is a top team position; the same level as Sales, People (HR), Customer Service, Operations, Product, and ...
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Four Areas Insurers Need to Support to Provide Leading Customer Service
Dan Watt, AVP, Product Marketing
How the evolved administrative requirements have impacted the level of customer service an Insurer must provide
Read MoreThe Administrative Evolution in Group Benefits
Dan Watt, AVP, Product Marketing
It’s getting confusing out there! If you already had a hard time making sense of administrative and service needs, ...
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