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Thursday, January 28th, 2016

Graham Newman, European Product Marketing Manager

Omni-Channel Customer Service is one of the latest buzz-phrases claiming to be an essential component of an ...

Tuesday, January 5th, 2016

James Hehir, Product Manager, FINEOS

One area that typifies the modern conundrum of marrying efficiency with good Customer Experience, (CX), is group ...

Tuesday, November 17th, 2015

Graham Newman

Once upon a time, long ago and in a land far away, companies controlled their own marketing. All decisions about ...

Wednesday, November 4th, 2015

Graham Newman

The first full day of the 9th Annual FINEOS Global Summit got underway yesterday with a fascinating keynote address ...

Tuesday, October 13th, 2015

Eoin Kirwan

In a thoughtful new article by Eoin, part of the ‘FINEOS Perspective’ series, he investigates the issues ...