Six Rules for Delivering a Superior Customer Service
Graham Newman, Product Marketing Manager
How to deliver a superior customer service that meets rapidly changing consumer demands.
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Claim the Future
Chuck Johnston, Chief Marketing Officer
#ClaimTheFuture is built around these three simple ideas: You can provide “Knock Your Socks Off” service; You can ...
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What Have Claim Analytics Ever Done for Us?
Adam Dunne, FINEOS Product Manager
What have data analytics ever done for us? Well, quite a bit actually, but they still haven’t given us anywhere ...
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Boundary Conditions
Eoin Kirwan, VP Product Management
Being attracted to complexity, I naturally chose ‘Complex Analysis’ as a module in college (who could resist, ...
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Insurance in the Digital World - the truth is out there
Jonathan Boylan, Chief Technology Officer
Digital is with us Consumers today already use multiple channels of communication and switch freely between them in ...
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A welcome addition to choice in the cloud
Jonathan Boylan, Chief Technology Officer
Last week Microsoft announced the first technical preview of Azure Stack, the hybrid cloud platform which allows ...
Read MoreSix Advantages You'll Get From Omni-Channel Customer Service
Graham Newman, European Product Marketing Manager
Omni-Channel Customer Service is one of the latest buzz-phrases claiming to be an essential component of an ...
Read MoreWho is tomorrow's insurance customer?
Chuck Johnston, Chief Marketing Officer
Can A New Class of Worker Unravel the Insurance Value Chain? ‘Customer’ is a complex topic for a software ...
Read MoreWho's in Charge Here?
Graham Newman
Once upon a time, long ago and in a land far away, companies controlled their own marketing. All decisions about ...
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