Six Advantages You'll Get From Omni-Channel Customer Service
Graham Newman, European Product Marketing Manager
Omni-Channel Customer Service is one of the latest buzz-phrases claiming to be an essential component of an ...
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Who's in Charge Here?
Graham Newman
Once upon a time, long ago and in a land far away, companies controlled their own marketing. All decisions about ...
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How insurers can gain maximum value from their FINEOS investment
Fergal Heffernan
The value of a technological asset is not fixed at the point you begin using it. At FINEOS we are passionate that ...
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FINEOS Global Summit 2015 - Day One
Graham Newman
The first full day of the 9th Annual FINEOS Global Summit got underway yesterday with a fascinating keynote address ...
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Slow Learners or a Different Class?
Eoin Kirwan
In a thoughtful new article by Eoin, part of the ‘FINEOS Perspective’ series, he investigates the issues ...
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Mind the Gap
Michael Kelly
We’ve heard the warning before, indeed, those of us who travel by public transport, and I’m thinking specifically ...
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The Need Behind the Need
By Carla Bolognesi, Solution Architect, FINEOS In sales there is a commonly known technique called “finding the ...
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Why Requirements Planning will make Projects Life Easier
By Amy Corbett, Business Consultant North America, FINEOS Could you imagine if we were a society of non-planners? ...
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Are validations needed on every input field?
Paula Tunison, Business Consultant, FINEOS “Are you sure?” This may be the least useful validation message ever ...
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